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FAQ

Tungsten is renowned for its durability and resistance to scratches, making it an excellent choice for everyday wear. Our tungsten rings are not only stylish but also long-lasting, ensuring that they remain as pristine as the day you bought them for years to come.

At Pristine Pieces by Amy, quality is our top priority. Each piece undergoes rigorous quality control measures to ensure that it meets our high standards. We use only the finest materials and employ skilled artisans to handcraft each item with precision and care.

Yes, we do offer custom ring services tailored to your preferences. Simply reach out to us, and our team will be delighted to discuss your vision and create a unique piece that reflects your style and personality. Your satisfaction is our priority, and we look forward to bringing your dream ring to life.

If you require assistance with selecting from our diverse range of rings or determining the appropriate ring sizes, please don't hesitate to reach out to us. Our knowledgeable team is here to provide personalized guidance and support. Feel free to contact us, and we'll ensure that your ring selection process is smooth and tailored to your preferences.

Yes! we offer international shipping on all orders. Shop online and add your chosen piece to your shopping bag with ease.

Import Duties and Taxes

Most of our orders are sent as DDP (Delivery Duty Paid - this means import duties & taxes are covered). However, there may be cases where you may have to pay local import taxes and duties, which Cullen Jewellery does not cover, as some countries do not allow us to pay them as the sender.

We gladly offer "Free Ring Sizer Request" option if you are unsure of your ring sizes. Basically, when placing the order, you will choose "ring sizer request" at the size option instead of a specific size. We will mail you a ring sizer kit and the instructions first. After you confirm your size, we will start to make the ring and send it to you then.

We understand that getting the right ring size is crucial for your satisfaction. If you receive the wrong size, we offer a replacement service. However, please note that shipping charges will apply. To ensure accuracy, we highly recommend reaching out to us for assistance with your ring size before placing your order. Your comfort and satisfaction are our top priorities.

"Experience peace of mind with our Rings, backed by a lifetime guarantee. Benefit from straightforward refunds within 30 days* (excluding custom orders). For more information, please refer to our Exchange/Return Policy."

"*Return shipping charges may be applicable. Self-return options available on our website."